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Returns Policy

We want all customers to enjoy a hassle free and pleasant shopping experience. For this reason, we try and make the process of returning goods simple.

Cancelling an order

Under the Distance Selling Regulations you have the right to cancel your order for any item purchased on this website within 14 days of receiving our order confirmation email. If we have not yet despatched the goods, we will cancel your order and make an immediate refund. You can cancel an order by emailing info@tastebox.co.uk or calling us on +44 (0) 3333 440 073.

Returning an item

When cancelling your order, if you have already received the goods you will need to make the return within 30 days. Once we have received your goods, we will refund you with the value of the returned goods. If you are returning an item because of an error made on our part or because it is defective, we will be more than happy to refund the delivery charges incurred in sending the goods to you and your costs in returning it to us. Otherwise, you will be responsible for delivery charges in connection with your purchase. To return an item, send the goods to the address below quoting your order number and reason for cancellation, eg. defective items. For your protection, we recommend that you use a recorded delivery service. Tastebox.co.uk Unit 7 Hungry Fox Estate Broadclyst Devon EX5 3LY United Kingdom.

Terms & conditions

This Agreement will be governed by and construed in accordance with the law of England and Wales and both you and Tastebox agree to submit to the exclusive jurisdiction of the courts of England and Wales.